Emergency line (24/7)

(604) 313 3682

#102 - 5371 Regent St.

Burnaby, BC, V5C 4H4

(604) 605 0294

info@hscr.com

License Agreement For Clients And Guests

You can view a full copy of our License Agreement for Clients and Guests here.

Cancellation Policy

HighStreet never overbooks!

Clients and residents must advise HighStreet of any cancellation; cancellations made within fifteen (15) days of arrival forfeit full payment.

Cancellations made within fifteen days are subject to HighStreet’s re-rent policy.

Re-rent policy:

If a cancellation is made within 15 days of arrival, HighStreet will attempt to re-rent the accommodations.

Any room nights that HighStreet re-rents will be refunded to you, less a 25% administration fee.

Pets Policy

With advance notice, pets are welcome in designated suites subject to HighStreet’s express approval.

Pets must be kennelled during each Housekeeping Service.

Payment of the mandatory non-refundable CAD $500.00 service fee is required.

Many suites can accommodate pets but we require notice of your canine companions and feline friends at the time of your reservation. Not all breeds are allowed in pet-friendly buildings.  Dangerous breeds will not be accommodated.

Most buildings strictly regulate pets and some forbid them.

Residents are responsible for any and all fines and/or other penalties incurred by breach of  pet rules.

Failure to notify HighStreet of any pets constitutes a breach of the License Agreement.

Smoking Policy

Each and every property in HighStreet’s inventory is strictly non-smoking. The minimum charge for smoking-related cleaning services is CAD $1000.00 for each reported instance.

Extending Occupancy

Without at least 7 days’ Notice, extensions are subject to availability.

We cannot guarantee that any extension can be made at the same nightly rate as the original reservation.

Please speak to your Reservations or Guest Services representative as soon as you think you may require an extension.