For suite-related emergencies, residents are directed to call us at 604-605-0294, which is answered 24/7/365 by dedicated personnel who can provide immediate assistance.

For requests, questions, and everything else, residents are also invited to call us at 604-605-0294.

 

Services, Policies, and Procedures

We invite Clients and Residents of HighStreet to familiarize themselves with our services, policies, procedures, and other information about their stay.

  • Move In and Move Out
  • Elevator Booking Requirements
  • Registration, Credit Card Information, & Security
  • Housekeeping
  • Additional Services

Move In and Move Out

Move In Time:
Move ins generally take place in between 8am and 9pm. If you require an appointment outside of these hours, we are happy to facilitate with advanced notice. Your Reservations Agent will be in touch to coordinate your move in for the time that works best for you.

Welcome Service:
Upon arrival you will be greeted by one of our Resident Services Representatives, who will welcome you and give a complete tour of the building and suite. They are happy to answer any questions you might have about your suite, building, neighbourhood, or stay with HighStreet. You will also be provided with all relevant documentation for your stay, including our “Condition of Premises” report for your suite.

Move Out Time:
Move out time is by 11am at the latest. A HighStreet Accommodations representative will get in touch with you in advance of your move out to discuss the procedure and answer any questions you might have.

Elevator Booking Requirements:

Building rules for the use of elevators and associated elevator use fees vary by property. Most properties require that elevators be reserved in advance for new residents arriving with more than personal luggage.

As part of our service, we make these arrangements on behalf of new residents and ensure that the fees are paid in advance in order to avoid any penalties that the building may impose if their rules are not followed. Please let your Reservations Agent know with as much notice as possible if you think an elevator booking may be required.

Registration, Credit Card Information, & Security

Upon arrival, new Residents are required to complete and sign a Registration Card, per the terms of our License Agreement. For incidentals, we conduct a pre-authorization on the credit card of the Resident staying at the property. The Registered Occupant is fully and personally liable for all damages or loss of furnishings, fixtures, equipment, walls and floors and other surfaces, & etc. until they move out.

If the Registered Occupant is not to be personally responsible for such damages, alternative security arrangements may be made at the time of booking with the Reservations Agent.

Housekeeping

Our professional housekeeping service is complimentary and provided at no cost. On move in, Residents enjoy beautifully clean accommodations, a complete supply of quality towels and linens, and a start-up supply of home essentials (such as toilet paper, paper towels, dish washing and laundry detergent).

Housekeeping schedule:

Following the move in date, regular housekeeping services are provided once every two weeks. Housekeeping service includes fresh towels and linen service. The service includes the following:

  • Kitchen: cleaning the floors, wiping countertops, wiping exterior of appliances and cupboards
  • Living room: vacuuming and dusting
  • Bathroom(s): wiping down countertops, shower & tub, toilet, sink, and fresh towels
  • Bedroom(s): vacuuming and dusting, fresh linens and bedding (duvet covers are changed on every second service)

Additional services can be added to the regular service upon request. Additional services are subject to availability and a nominal fee. Additional services include:

  • More frequent housekeeping service (72 hours notice preferred)
  • Linen and towel refresh service (72 hours notice preferred)
  • Interior cleaning of fridge and stove
  • Washing of dishes, pots and pans
  • Garbage removal
  • Recycling removal
  • Personal laundry & dry cleaning
  • Window washing
  • Picking up/tidying of personal items

Please note: any cleaning required above and beyond the standard time allocated to clean a suite and/or excessive wear and tear of carpets/flooring/walls and/or furnishings and/or fixtures will result in an applicable service charge. Contact a HighStreet Representative for more details regarding standard cleaning times.

Additional Services

HighStreet is all about service. Is there something that would make your stay more comfortable?

  • High chairs, cribs, play pens, and other child-friendly equipment
  • Additional housewares
  • Air conditioning (subject to availability)
  • Extended cable packages or channels
  • Extra housekeeping service
  • Storage services (subject to availability)
  • Fridge stocking
  • Gift baskets & flowers
  • Other?

Tell us before you move in and we’ll do our best to deliver before you arrive.

If you make a request during your stay, we’ll do our best to fulfill it as soon as possible (usually within 72 hours, depending on the request). Please note that some requests are subject to availability.

Special requests may be subject to a nominal service or delivery charge. Your Reservations Agent will let you know if any such charge applies at the time the request is made.