Insurance claims during the coronavirus pandemic

The last thing anyone needs right now is a fire, flood, or other loss event that displaces you from your home during the coronavirus pandemic. As a society, our intense efforts to “flatten the curve” have led to unprecedented and unanticipated physical, social, emotional, mental, and economic consequences. An insurance claim adds an extra layer of profound stress in these uncertain times. We’re here to help.

Here’s some recent feedback that highlights the experience of staying in a HighStreet property during an insurance claim:

As we pack up this week after almost a year with you and your team, all I can do is be grateful. Your team welcomed our family and worked with us on the maintenance & comfort of the house… each & every time we called. You are creating & leading an incredible human experience. In a time fraught with stress and trauma you were awesome.

  • D. & family

    May 6, 2020

With our trusted brand promise of “two hours head-to-bed” in action, we will have you moved in and settled comfortably in a fully furnished, equipped, and serviced property that meets the needs of you and your family within two hours of taking your call. And we’re available 24/7/365 – even during this pandemic – so you can call us any time, day or night.

We’ll bill your insurance company directly, which means a stay with us will reduce your out-of-pocket expenses. We don’t charge a cash security deposit. And we work with every insurance company in Canada.

We share your health and safety concerns. We’ve made thoughtful changes to many of our procedures, including check-ins, to allow for physical distancing. Normally our professional housekeepers work in teams of two, but presently we’re working alone to clean and disinfect our properties. We’ve suspended our biweekly housekeeping service for the time being, and we’re providing biweekly care packages with cleaning supplies and other pandemic essentials instead.

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Keri Rodgers

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